Zocdoc, which is backed by some of the biggest names in tech, including Jeff Bezos, Marc Benioff and Peter Thiel's Founders Fund, is the latest highly-valued software start-up that's found it difficult to find sustainable growth in health care. Late last week, Zocdoc told the Medical Society of the State of New York that it was putting the plan on pause and started informing some of its customers that it "will slow down to take the time to listen and consider the feedback." So Chien helped launch a public campaign on Facebook and through a petition, which now has more than 100 signatures, to rally support from doctors and keep Zocdoc from moving forward with its proposal. "Zocdoc is basically forcing doctors to engage in professional misconduct," Chien, 43, said in an interview. Beyond that, the booking fee would put doctors in a legal gray area, because of state and federal laws that prevent physicians from paying third parties for referrals. The model was piloted recently with some physicians in New York and, according to a document seen by CNBC, certain doctors in Washington, D.C., were informed of a pricing change starting July 1.įor Chien, the change would multiply his Zocdoc bill by more than seven-fold, an increase his low-margin business would be unable to absorb. 1, lowering the annual charge while adding a booking fee for every new customer, even those that end up canceling. The company had been planning to roll out a pricing change starting Oct. Personal Loans for 670 Credit Score or Lower Personal Loans for 580 Credit Score or Lower Best Debt Consolidation Loans for Bad Credit
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